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Delete your Gastrona account

Last updated: 26 September 2026

At Gastrona Group AB we handle account deletion under GDPR and applicable platform rules. Deletion is not immediate: a pending request starts a 30-day grace period during which you can cancel. After that period we schedule deletion of your account and associated personal data from live systems. Some residual copies (for example backups or quarantined moderation media) may take longer to expire, as described below and in our Privacy Policy.

1. How to request account deletion

The preferred way to delete your Gastrona account is in the app. Follow these steps:

  1. Open the Gastrona app and go to Profile (gear icon) → Settings → Help & about → Delete account.
  2. Confirm the deletion. This creates a pending deletion request via our API; your account is not deleted immediately.
  3. If you cannot open the app (for example when using an external Google Play resource), email hello@gastrona.app as a fallback. Include:
    • Subject line: "Data Deletion Request"
    • Your full name and the email address, phone number, or Facebook, Google, or Apple login ID associated with your Gastrona account
    • A clear statement that you request deletion of your Gastrona account and personal data

2. Verification process

For in-app requests, your identity is verified through your signed-in account. For email requests, we will:

  • Verify your identity by checking the information you have provided
  • Contact you via email if we need to confirm your request
  • Ask for additional information if needed to verify your account
  • Email verification usually takes 1–2 business days

3. What happens next?

  • Your deletion request is marked as pending. A 30-day grace period starts before scheduled deletion.
  • During this period, your account remains accessible and you can cancel the request in the app (deletion status / cancel deletion) or by contacting support.
  • If you do not cancel, we schedule deletion of your account and associated personal data from primary systems after the grace period ends (profile, private activities, messages, follows, journey/progression data, Sophia chat history and similar account data, subject to the exceptions below).
  • For email requests, we will contact you if there is an issue verifying or processing your request.

4. Canceling a pending deletion

You can cancel while your deletion request is still pending:

  • During the 30-day grace period, open the Gastrona app and cancel the pending deletion from Settings → Help & about (or the in-app deletion status controls).
  • You can also email hello@gastrona.app to request cancellation while the request is pending.
  • After the grace period ends and deletion is completed, recovery of deleted data is not guaranteed.
  • If you want to keep your account, cancel before the scheduled deletion date.

5. Contact information

Questions about deletion or privacy:

  • Email: hello@gastrona.app
  • Trust & Safety: trust@gastrona.app
  • Postal: Gastrona Group AB, Box 2656, 116 74 Stockholm, Sweden
  • Support hours are typically Monday to Friday, 9:00 to 17:00 (Europe/Stockholm); we aim to respond within a few business days

6. Data access and portability

Under GDPR you may request access to or a copy of your personal data:

  • There is currently no full self-serve in-app export of all Gastrona data categories
  • Email hello@gastrona.app with subject line "GDPR Access Request" (or "GDPR Portability Request")
  • Include enough information for us to verify your identity (account email or login ID)
  • We will respond to valid requests in line with GDPR time limits and provide data in a commonly used structured format where portability applies

7. Shared data and content

Content you shared with others is handled as carefully as we can without breaking other people’s experience of the Service:

  • Private content tied only to your account is included in the scheduled deletion of account data.
  • Content that was visible to followers or the public (for example activities, photos, comments) may be removed or stripped of identifiers where technically feasible. Where a full automated anonymization pass is still being completed for a content type, residual appearance in historical threads may temporarily remain until that process finishes — contact hello@gastrona.app if you need a specific item removed sooner.
  • Direct messages you sent may remain visible to the other participant in a limited form or be removed according to our messaging deletion rules; contact us if you need help.
  • Media retained for Trust & Safety / moderation reasons follows the retention windows in our Content Moderation Policy and Privacy Policy.
  • Data in backup systems is typically removed within 90 days after live deletion.
  • If you want specific content completely deleted, say so in your request.

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